Once Visio is associated with your Microsoft account, you could log this Microsoft account into, download and install Visio, it would be activated without a product key. For retail Visio, did you redeem your a product key that go to /setup, sign in with an existing or new Microsoft Account and enter your product key to associated Visio license with your Microsoft account?.
If you have an one-time purchase version, is it a retail version or volume licensed version?.There are 2 types of Visio, one is one-time purchases (Such as Visio Professional, Standard) and the another one is subscription plans (Such as Visio Plan 2).Īmong them, one-time purchases of Visio Professional or Visio Standard 2021, 2019, 2016, or 2013, and Visio Plan 2 subscription include Visio desktop client. I suggest you open Visio and then click Account > Product Information, check the vesion name like following image and share with us.
If yes, it's recommended to take a screenshot and post here for better anylysis.Ģ Is there any other Office product installed on the computer?ģ Have any other Office products been installed on this machine before? If so, please make sure that they have been completely uninstalled.Ĥ Could you please check which version of Office do you have? 1 Is there any error message promopted when you active Visio?
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